Terms of service.

By becoming a member or a private client, you are accepting my terms of service.

Opening hours

I run membership classes and private sessions, Monday to Friday for 40 weeks of the year. As a working mother, I simply cannot run classes through the school holidays. Please see my Pilates timetable for individual class and holiday times.

Memberships

Memberships are charged on a monthly basis. You are charged for 40 weeks of the year, split equally across 12 months.

  • Before taking part in any session with Pilates Guro, a registration form and waiver must be completed, either online or a paper copy.

  • By completing the Pilates Guro registration you are accepting these terms and conditions.

  • Acceptance of a member is at the sole discretion of Pilates Guro.

  • A person will cease to be a member if their membership is terminated under these terms and conditions.

  • Pilates Guro reserves the right to expel anyone from the premises, terminate a membership and/or refuse to renew a membership for anyone who fails to comply with these terms and conditions.

  • By coming to Pilates Guro sessions, you consent to having your photograph taken and being filmed from time to time. These may be used for social media or marketing purposes. If you do not want to be photographed or filmed, please let me know.

​Classes

  • My group classes are run on a membership basis.

  • If you miss a class, in some instances (depending on available spaces) you may be able to catch up by joining a different session, but there are no guarantees. However, you will always be able to access new classes through my virtual members area.

  • I do not offer refunds for missed classes. 

  • Although I am closed for school holidays, I often run bonus virtual classes that are open to all members.  

Cancellation of…

Memberships

  • If you wish to end or amend your membership, 30 days' notice must be given in writing or email. This notice can only be given after your first full month of membership. Your membership will continue until we are notified.

  • If you are unable to attend a class, please give as much notice as possible. 

  • No refunds will be given for holidays, illness or any force majeure.

  • Permanent cancellation of your participation in Group classes needs to be given four weeks in advance. 

  • I reserve the right to cancel classes. I will endeavour to let you know about the cancellation as soon as possible. If a class is cancelled it may be possible to transfer to an alternate class if space permits.

  • If you become sick long term or need an operation at our discretion your membership may be frozen for an agreed period of time under these circumstances. We cannot guarantee space in your regular class when you return.

  • I reserve the right to end any membership if you fail to comply with these terms and conditions in any way.

  • ​Membership prices are subject to change at any time. However, I will give you 30 days' notice before any changes are made.

  • Any lapses in membership, including late or non-payments will be dealt with individually but may lead to administrative charges.

Private Sessions 

  • If you are unable to attend, please give at least 24 hours notice.

  • Cancellations of private sessions within 24 hours of your session, will need to be paid for in full. 

  • If I am forced to cancel a private session, I will endeavour to give as much notice as possible and lease with you to reschedule.

Health and Safety

  • You acknowledge that you are fully aware that the participation in classes or workshops, both online and in person, involves risks and that you accept all the risks of participating.

  • You affirm that you are in proper physical condition to participate in my pilates sessions, and are aware that there are risks in participating in any physical activity, potentially which could result in injury, serious injury or death.

    You are aware that it is advised to consult a physician prior to participating in or using our services.

  • You agree to declare all injuries, illness, pregnancy and medication being taken whilst filling out the registration form. If any of these change, you will make me aware before your next visit and prior to undertaking any further sessions.

Limitations of liability

  • Pilates Guro will not be held responsible for any loss, damage or theft of property.

  • All vehicles and bicycles parked or locked outside of my premises are left at the owner’s risk and Pilates Guro cannot be held responsible.

  • Pilates Guro does not accept liability for any loss or damage of personal items on its premises.

  • Pilates Guro cannot be held responsible for any personal injury, illness or, in the worst circumstance death which happens on our premises or as a result of our facilities or services provided.

  • Without prejudice to the conditions set out under our Health and Safety terms, it is your responsibly to ensure you are in the appropriate physical and mental condition to participate in a session or operate equipment. If in doubt it is your responsibility to ask me for help.

  • I do not accept any liability in connection with any third party websites which may be linked or accessible through our own site, and we do not approve or endorse the content of such sites.